About Roke
At Roke, we’re more than just a business; we’re a family. Roke, is a building block for companies who sell heatump to consumers for their private homes. We do not produce, we do not sell products. The only thing we want, is to speed up and realize installations for sustainable solutions in whole Netherlands.
Our mission is to provide top-notch design, installation, commissioning, service, and maintenance Heat Pumps at consumers home.
Join us during this exciting time and play a pivotal role in a business that supports sustainable climate.
The Role
We are seeking International Heat Pump Installers to join our team, specializing in the installation of high-quality heat pump systems in residential properties. This role combines technical expertise with customer-focused interaction, ensuring each system is installed safely, efficiently, and to a high standard. Installations are carried out through subcontracting agreements, with the contracting party in the home country of the installers managing payroll.
Responsibilities
- Installation: Install hybrid and all-electric heat pump systems in residential properties;
- Maintenance: Conduct routine maintenance and thorough inspections on existing heat pump systems to ensure optimal performance and longevity, identifying any potential issues early on;
- Troubleshooting: Effectively troubleshoot basic issues that arise in heat pump systems, providing well-considered recommendations for repairs and enhancements;
- Record Keeping: Maintain detailed and accurate records of all service work and inspections performed, ensuring compliance with industry standards and providing a reliable reference for future maintenance;
- Safety Protocols: Diligently follow established safety protocols and industry regulations to promote a safe working environment for yourself and your colleagues;
- Customer Service: Deliver excellent customer service by communicating effectively with clients, addressing their concerns promptly, and ensuring their satisfaction with the services provided;
- Fault Finding & Repair: Conduct comprehensive fault finding and repairs for both electrical and plumbing issues related to heat pump systems, ensuring all work meets regulatory standards;
- Standard task: Perform associated plumbing and electrical work
- Team collaboration: Work as part of a two-person team, dividing tasks based on expertise and requirements;
- Client Handover: Achieve a successful set-to-run handover to clients, ensuring they are fully informed and confident in the operation of their new systems, with a goal of zero callbacks or complaints;
- Communication: Maintain clear and effective communication with the project coordinator throughout the project lifecycle, providing updates and addressing any emerging issues promptly.
What we’re looking for
- Experience: Previous experience of installing heat pump heating systems or similar HVAC systems;
- Problem-Solving Skills: Strong problem-solving skills and attention to detail;
- Team Player: Ability to work in a 2 man team-oriented environment;
- Safety Commitment: Adhere to safe working practices;
- Positive Attitude: Display enthusiasm and a positive mental attitude;
- Flexibility: Exhibit patience and a proactive approach.
Qualifications
- Minimum of Level 2 Plumbing, Heating or Heat Pump qualification from a recognised awarding body;
- Relevant certifications (e.g., NEN-1010, NEN-3140, CO, or F-gas) are a strong advantage;
- At least one team member must speak and write fluent English;
- Valid Category B driver’s license is required.
